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Inspection Summary


Overall summary & rating

Good

Updated 16 September 2017

Queens Lodge is a care home located in Eyres Monsell, Leicester. It provides support for up to four people who have a learning disability or autistic spectrum disorder. At the time of our inspection there were four people living at the service. At the last inspection in August 2015, the service was rated Good. At this inspection we found that the service remained Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at Queens Lodge. Relatives agreed that people were safe living there. People remained safe from avoidable harm because the staff team knew their responsibilities and the actions to take if they suspected someone was at risk of abuse or harm. Risks associated with people’s care and support had been assessed and these were being monitored on a regular basis. Appropriate recruitment processes had been followed when new members of staff had been recruited. There were sufficient numbers of staff deployed to meet the care and support needs of the people living there. People continued to be supported with their medicines safely and in a way they preferred. There were appropriate systems in place to audit the management of medicines.

The staff team were appropriately trained and were supported by the management team through supervisions, appraisals and staff meetings. They were aware of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) ensuring people’s human rights were protected. People had access to relevant healthcare services and were supported to attend appointments when required. People had been involved in developing menus to include their own likes and preferred choices and their dietary requirements had been identified.

The staff team were kind and caring and treated people with dignity and respect. People’s independence was promoted and they were supported to make choices about their care and support.

People were supported in a way they preferred because plans of care had been developed with them and with people who knew them well. The staff team knew the needs of the people they were supporting well because they had read their plans of care. People knew what to do if they had a concern and they were reminded of this through meetings and conversations with the staff team.

Staff members felt supported by the management team and told us there was always someone available to talk with should they need guidance or support.

People's views of the service were sought through meetings and informal chats. Surveys were also used to get gather people’s thoughts and suggestions of how the service could be improved. Systems were in place to monitor the quality of the service being provided.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 16 September 2017

The service remains safe.

Effective

Good

Updated 16 September 2017

The service remains effective.

Caring

Good

Updated 16 September 2017

The service remains caring.

Responsive

Good

Updated 16 September 2017

The service remains responsive.

Well-led

Good

Updated 16 September 2017

The service remains well led.