11 December 2013
During a routine inspection
Privacy and dignity was maintained for people who used the service. A chaperone policy and procedure was in place. People who used the service told us their dignity and privacy was protected at all times.
The provider had basic emergency procedures in place. Staff told us they understood how to care for people in an emergency.
People who used the service told us they were satisfied with the consultation they had received.
The clinic manager had received an appraisal in 2013. The provider had systems in place to ensure permanent staff had up-to-date appraisals and training.