Updated 27 April 2026
Date of Assessment; 28 April to 1 June 2026. We gathered information from visiting the office; speaking with people and their representatives who used the service; speaking to staff and reviewing information off site. The service is a home care service providing personal care and support to people in their own home. Ninety people were using the service at the time of this assessment. Intermediate care packages are provided to people who have been discharged from hospital, require support urgently or to prevent them being admitted to hospital. Services are provided generally for up to 6 weeks. The service works with health and social care services to provide people with the care and support they require.
At the time of this assessment the service was going through a period of change to make improvements and enhance service delivery in collaboration with other agencies involved in people’s care. These changes also considered staff well-being.
Systems were in place to maintain the safety of people and the staff supporting them.
People were involved in the planning of their care. Staff worked with other agencies involved in people’s care for positive outcomes.
People were generally happy with the care and support they received. They told us staff were caring; treated them with respect; and staff treated them as individuals and supported their choices.
People were involved in decisions about their care. People received fair and equal care and treatment.
Leaders were visible and supportive. Staff delivering care clearly understood their roles and responsibilities and demonstrated a commitment to their role.
During the assessment we identified areas of improvement in relation to risk management and care planning documentation. These issues had been identified by the provider and action plans were in place to make improvements.