Archived: Yew Trees

Yew Trees was clean and tidy at the time of our visit. However, the provider did not have a policy, procedure or schedule for cleaning. This meant that there were not effective systems in place to reduce the risk and spread of infection.

There were enough staff at Yew Trees and they had received appropriate training to support people's needs. There were good plans in place for staff sickness or absence and busy periods.

We saw that the provider had a policy for complaints and suggestions. We also saw that there had been no complaints by service users or their families since our last inspection.

We saw people's records were accurate and confidentiality was maintained by keeping these locked away. These records ensured that important information about care needs were passed on.

We observed the staff sharing information about people's needs, as one group of staff left and another group of staff started work. They talked about personalised care and made plans to ensure people were properly supported to provide care treatment and support.

Relatives we spoke with told us they found staff friendly and approachable and felt staff really understood their relatives health conditions. We observed staff -handover as one group of staff left and another group of staff started work. They talked about personalised care and made plans to ensure people were properly supported to provide care treatment and support.