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Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service:

Abhi Rose Homecare is a domiciliary care agency that provides personal care for adults living in their own homes in the community. People who use this service have a wide range of needs including older people who are living with a diagnosis of dementia, mental health needs, learning disabilities and physical disabilities. CQC only inspects the service being received by people provided with personal care. At the time of our inspection 40 people were receiving support from this provider.

People’s experience of using this service:

• We have made a recommendation about quality monitoring.

• People told us they felt safe with the staff who supported them. Staff understood their role and responsibility to keep people safe from harm.

• Medicine management was safe. Staff received training and their competency was checked before they could administer medicines.

• Safe recruitment processes and procedures were in place. Employment checks were completed before staff started working in the service.

• People using the service spoke fondly and with regard of the staff who provided their support and the office team, registered manager and provider. People told us staff treated them with dignity and respect and were kind and caring.

• Staff knew what to do to keep people safe. Individual risks had been assessed and identified as part of the support and care planning process.

• People were supported by staff who were motivated, enjoyed their job and felt well supported through regular supervisions assessments of their competency and training.

• Staff worked closely with a range of community healthcare professionals to make sure people’s health needs were met.

• People, their relatives and staff could approach the management team if they had any concerns. The provider had a complaints procedure in place which explained how people could raise concerns. The service had acted appropriately when any concerns and complaints had been made.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated requires improvement (report published 5 February 2018).

The service had improved overall since our last inspection from a requirements improvement service to one that was good overall. The service met the characteristics of good in four out of five domains and requires improvement in one domain.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. We saw improvements had been made since our last inspection and the provider was no longer in breach of the regulation relating to good governance.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 11 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 11 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 11 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 11 April 2019

The service was well-led

Details are in our Well-Led findings below.