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Archived: Care UK Clinical Services - Chalfont and Gerrards Cross

Reports


Inspection carried out on 25 February 2013

During a routine inspection

We met with three service users and three members of staff. People told us that they had been offered an appointment soon after the referral to the service and at a time that was convenient for them. We were told that booking appointments was easy and staff were helpful.

We saw that the clinic was situated in an NHS hospital. It was in reasonable decorative order and the furnishings were basic but clean. There were toilets within the clinic and these were accessible to people in wheelchairs. We noted that the carpets were in a poor state and were told by staff that they were due to be cleaned.

One person attending the clinic said that staff had been "brilliant" and described their therapist as "fantastic". Another said that staff had explained the process clearly. We saw that staff were committed to seeing people on time. People did tell us that a receptionist on arrival at the clinic would have been helpful and one person told us that they felt a little lost when they arrived.

Staff were observed to talk to people in a friendly; polite and professional manner. People receiving treatment said that they felt that they were treated with dignity and respect. People's consent was obtained prior to treatment being carried out.

There were robust governance arrangements in place to ensure that quality and safety outcomes were reviewed and informed treatment. Staff felt valued and had been able to develop professionally.