18 November 2013
During an inspection looking at part of the service
We found the provider had improved the care assessment and planning process and in the main, people's needs were assessed and care and support was planned and delivered in line with their individual care plan.
We spoke with five people who used the service. They were aware the service was closing and said they and their relatives had been involved in planning their move to alternative accommodation. People said they were happy with the care and support they received at Bluebell Lodge. One person said, 'The staff look after us very well. It's very relaxed.' Another person said, "They're a good bunch.'
The provider had introduced some new auditing systems to help make sure people who used the service benefitted from safe quality care. We looked at a number of records which showed regular checks had been carried out. For example, records showed infection control, nutrition and entertainment had been monitored.
We found that people were still not protected against the risks associated with the unsafe use and management of medicines. The Commission would have followed this up if the provider had continued to provide a service to people at Bluebell Lodge.