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Jigsaw Creative Care limited Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 24 August 2019

About the service

Jigsaw Creative Care Limited provides both a domiciliary care agency and supported living services to people who either live in their own home, or people who share accommodation with others. The service is registered to provide care to children, younger adults, older adults and people with disabilities. At the time of the inspection the service was supporting 33 people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes.

Not all care staff felt supported and listened to. However, we found the registered managers were working with care staff and their management team to continue to develop a supportive culture.

Not all health and social care professionals felt that they had a productive working relationship with the provider.

Relatives felt the registered manager was supportive and open with them and communicated what was happening at the service and their relatives.

The registered managers had strengthened their quality assurance systems to more effectively monitor the quality of the service being delivered and took actions promptly to address any issues.

People’s experience of using this service and what we found

We have made a recommendation about ensuring people’s Equality, Diversity and Human Rights (EDHR) have been explored and documented.

The outcomes for people using the service reflected the principles and values of Registering the Right Support.

People felt safe living at the service. Relatives felt their family members were kept safe in the service. The registered manager and care staff understood their responsibilities to raise concerns and report incidents or allegations of abuse. Risks to people’s personal safety had been assessed and plans were in place to minimise those risks.

Staff recruitment and staffing levels supported people to stay safe. The management of medicines was safe, and people received their prescribed medicine on time.

People were supported to have choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received effective care and support from care staff who knew them well. Care staff had received the appropriate training to support people effectively. People were encouraged to eat healthily. People had timely access to healthcare professionals such as their GP.

We observed kind interactions between care staff and people. Relatives confirmed care staff respected people’s privacy and dignity. People and their families were involved in the planning of their care.

The registered managers encouraged feedback from people and families, which they used to make improvements to the service. People were encouraged to live a fulfilled life with activities of their choosing and were supported to keep in contact with their families.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

At the last published inspection the service was rated good (report was published 3 January 2018).

Why we inspected

The inspection was prompted in part to follow up on concerns received about allegations of abuse raised with us in February 2019. This is subject to an ongoing criminal investigation.

Following the concerns raised in February 2019 a decision was made for us to undertake an inspection and examination of those risks. This resulted in urgent enforcement action being taken. The relevant safeguarding and commissioning bodies also commenced a provider concerns procedure to respond to and scrutinise the concerns raised. Due to unforeseen circumstances we were unable to complete all the necessary processes in order to publish the report. This

Inspection areas



Updated 24 August 2019

The service was safe



Updated 24 August 2019

The service was effective



Updated 24 August 2019

The service was caring



Updated 24 August 2019

The service was responsive


Requires improvement

Updated 24 August 2019

The service was not always well led.