Brantwood Hall Care Home

Updated 14 January 2026

Brantwood Hall Care Home is a service providing personal care for up to 29 people, some of whom are living with dementia. There were 23 people living at the service on the first and second day of the assessment, and 24 people living at the service on the third day of the assessment.

The assessment was carried out in line with CQC’s assessment priorities, age of rating. It commenced on 2 February 2026 and was completed on 11 February 2026. Site visits took place on 2, 3 and 11 February 2026 which included an out of hours visit.

Oversight at the service was not robust and quality assurance systems and processes were ineffective in identifying or addressing shortfalls. We identified several concerns during the assessment in relation to fire evacuation risk; medicines management; falls oversight; availability of equipment; record keeping; investigating and appropriately notifying concerns; Deprivation of Liberty Safeguards (DoLS); pre-admission assessments; appraisals; and staffing.

There were not enough staff suitably deployed to meet people’s needs. A lack of effective and consistent leadership at the service had impacted upon quality of care and there was a failure to take effective action prior to and during the assessment to address this. We identified 2 regulatory breaches in relation to staffing and good governance.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

Updated 14 January 2026

People and relatives gave mixed feedback about their experience at the service. However, widespread shortfalls identified during the assessment found care did not meet the expected standards and lack of effective quality assurance systems meant people were sometimes placed at risk of harm.

People’s medicines including prescribed creams were not always safely managed and risks in relation to fire safety were not effectively managed. People’s needs were not always assessed prior to admission and inaccuracies in record keeping meant safe and effective care was not always in place.

There were not enough staff, suitably deployed to meet people’s needs which led to delays in support being provided. Group activities were in place, which some people were able to participate in and enjoy. However, improvements were needed in relation to the provision for all people, for example, those who were less independent.

People were, however, supported by kind and caring staff who were respectful in their approach. The environment was clean and people’s personal care needs were mostly met. People had enough to eat and drink and gave positive feedback about the food.