The Care Quality Commission

Archived: Watch Dental - Birtley

4 Neale Terrace, Birtley, Chester Le Street, County Durham, DH3 1LR (0191) 410 2453

Provided and run by:
Watch Dental Group

Important: The provider of this service changed. See new profile

All Inspections

7 December 2012

During a routine inspection

We saw people were given appropriate information about the service and the care and treatment they received. We spoke with four people who used the service who told us they understood the care and treatment choices available to them. One person told us, "The dentist went through why I needed my treatment and then asked if I had any questions. He was really good.'

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People told us they were happy with the care and treatments they had received. One person said, "My treatment was absolutley spot on, it was brilliant. I came to this practice as I wasn't happy with my old one, and I've been really impressed." Another person said,"My treatment was good, I've had no problems since I've had it done."

Staff training was kept up to date so that staff could care for people safely and to an appropriate standard. We found people were protected from the risk of infection because appropriate guidance had been followed and there was an effective system in place to monitor and assess the quality of the service.