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Ashurst Mews Care Home Outstanding

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 9 October 2019

About the service:

Ashurst Mews Care Home is registered to provide accommodation and nursing care for up to 60 older people. The service is purpose built to meet the needs of people using the service. At the time of the inspection there were 56 people using the service.

People’s experience of using this service and what we found:

People were at the very heart of the service. Staff promoted people's right to make choices in every aspect of their lives and actively supported them to maintain their independence.

The staff at Ashurst Mews were committed to making sure people lived fulfilling lives and were highly motivated with a 'can do' approach which meant they were able to achieve positive outcomes for people. Without exception, people spoke positively about the management and of their care experiences.

It was clear the culture within the service valued the uniqueness of all individuals who lived there. The provider used person centred and innovative ways to provide people with the support they needed, based on best practice.

The staff and the management team were passionate about providing people with support that was based on their individual needs, goals and aspirations. As a result, their care was tailored to meet their exact needs.

The service took a key role in the local community and was actively involved in building further links. The arrangements for social activities were inventive and met people’s individual needs.

There was a high level of satisfaction with the service and people were well supported to express their views, so improvements could be made. There was strong leadership that put people first and set high expectations for staff.

We found an open ethos with a clear vision and values which were put into practice by staff, who were proud to work for the service and felt valued for their work. A very positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people.

People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people’s safety were assessed and strategies were put in place to reduce any risks. There were sufficient numbers of staff who had been safely recruited to meet people’s needs.

Peoples medicines were safely managed, and systems were in place to control and prevent the spread of infection.

People’s care needs were assessed before they went to live at the service, to ensure their needs could be fully met. Staff received an induction when they first commenced work at the service and ongoing training that enabled them to have the skills and knowledge to provide effective care.

People were supported to eat and drink enough and staff placed a strong emphasis on the dining experience to ensure it was enjoyed by all. Staff supported people to live healthier lives and access healthcare services.

The service had a vibrant and welcoming atmosphere where visitors were welcomed and encouraged. The premises was homely and purpose built to meet the needs of people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided care and support in a very caring and meaningful way. They knew the people who used the service very well and had built up kind and compassionate relationships with them. People and relatives, where appropriate, were involved in the planning of their care and support. People’s privacy and dignity was maintained at all times.

The last rating for this service was : (published 23 March 2017) At this inspection we found the service had improved to Outstanding.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we r

Inspection areas

Safe

Good

Updated 9 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 9 October 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 9 October 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.