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Inspection Summary

Overall summary & rating


Updated 4 July 2019

About the service:

Pemdale is a residential care home. The service can accommodate up to six people in one adapted single storey building, which is accessible for people who may have a physical disability. At the time of this inspection four adults were using the service who had a range of care needs including learning disabilities, autistic spectrum disorders and physical disabilities.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People’s experience of using this service:

People’s privacy and dignity was respected and promoted. Staff knew how to protect people and keep them safe. They had the right skills and training to meet people’s needs, including making sure they had their medicines when they needed them.

Improvements had been made to the building, so it was safe, clean and comfortable for people to use. The building provided people with enough accessible individual and communal space, including a garden.

Staff supported people to stay healthy. They helped people to access healthcare services when they needed to and ensured they had enough to eat and drink.

The service acted in line with legislation and guidance regarding seeking people’s consent. People were enabled to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The outcomes for people using the service reflected the principles and values of Registering the Right Support by having opportunities to gain new skills and become more independent. This meant that people using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People were given opportunities to participate in activities, both in and out of the service. People could go on holiday too if they wanted to.

Systems were in place for people to raise any concerns or complaints they might have about the service. The service responded in an open and transparent way when things went wrong, so lessons could be learnt, and improvements made.

There was strong leadership at the service which promoted a positive culture that was person centred and open. Since the last inspection a new manager had come into post. Everyone spoke very highly of them.

For more details of this inspection, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was Requires Improvement (published 22 May 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made in all areas and the provider was no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 July 2019

The service was safe

Details are in our safe findings below.



Updated 4 July 2019

The service was effective

Details are in our effective findings below.



Updated 4 July 2019

The service was caring

Details are in our caring findings below.



Updated 4 July 2019

The service was responsive

Details are in our responsive findings below.



Updated 4 July 2019

The service was well-led

Details are in our well-led findings below.