You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 15 May 2012
Date of Publication: 18 June 2012
Inspection Report published 18 June 2012 PDF

Overview

Inspection carried out on 15 May 2012

During an inspection looking at part of the service

During our inspection of Pemdale on 15 May 2012 we used a number of different methods to help us understand the experience of people using the service, because some of the people using the service had complex needs which meant that they were not able to tell us their experiences.

One person told us they were looking forward to going on holiday to Spain and were happy that staff would be supporting them to do this.

We observed that, in their different ways, people showed that they were content living at this home and that they had good relationships with the staff. They showed that they felt safe, and were satisfied with the service being provided. There was a lot of laughter and friendly banter between staff and people living there during our inspection.