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Inspection report

Date of Inspection: 20 December 2013
Date of Publication: 15 January 2014
Inspection Report published 15 January 2014 PDF


Inspection carried out on 20 December 2013

During a routine inspection

During our inspection, we used a number of different methods to help us understand the experiences of people using the service, because some people had complex needs which meant they were not always able to talk to us about their experiences. In addition we were able to talk with two of the six people living at Pemdale.

We found that care plans were well documented to promote continuity of care. Staff we spoke with were clear about the needs of the people they were caring for, and accurately reflected the care described in their care plans. We saw evidence that people's nutritional requirements were assessed and managed in line with their needs, and these were reviewed on a regular basis.

We found that people living in the home received their prescribed medication when they needed it and in a way that suited them. The premises were well maintained to ensure the home remained safe for people using the service, staff and visitors. Suitable arrangements were in place to address people's comments and complaints, and this ensured they were listened to.