We carried out a review of the data available to us about Massenet on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Massenet, you can give feedback on this service.
Massenet is a care home providing personal care and accommodation for up to seven people who have a learning disability or who are autistic and have complex support needs. The service does not provide nursing care. At the time of inspection there were seven people using the service.
People’s experience of using this service:
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live a life as any citizen and Massenet ensured this was the case for the people who lived there.
Feedback we received about the service was universally positive and staff and the management team were well thought of. Relatives told us they would recommend the service to others as in the words of one relative, “We are incredibly happy with the way [named person's]] life is unfolding. We feel very connected to the home whenever we call or visit; [named person] is content and they [the service] accommodate [named person's] needs and they understand our concerns; we are very very pleased”
Robust recruitment practices were in place to ensure the suitability of new staff. Staff knew people well and had a good understanding of their needs and new how to keep people safe. Safe systems for the management of medicines were in place. Only staff who had been trained and assessed as competent administered medicines.
Staff enjoyed working at the service and felt well supported. There were systems in place to monitor and support staff to ensure they had the skills and knowledge to provide effective care and support.
The registered manager and staff team understood their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People were supported to eat and drink enough which met their needs and preferences. The service ensured people had access to health care advice and treatment when promptly when this was needed. The environment was well maintained and suitable for the needs of the people who lived there.
Staff were kind and caring and had formed positive, trusting relationships with people which helped people develop the confidence to achieve their goals. The service had introduced new ways of working based on best practice principles which demonstrated their commitment to supporting people to live full lives through the introduction of new opportunities and experiences which encouraged people to be as independent as they could be.
The service was well-led by a registered manager and deputy who provided a positive role model to staff. The culture of the service was person-centred and empowering. Robust quality assurance systems were in place to monitor the safety and quality of the service and drive improvements.
Rating at last inspection: Good. (Last report published July 2017).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Massenet is a small care home providing intensive support for up to six people who have a learning disability or who are autistic and have complex support needs. The service does not provide nursing care. At the time of our inspection there were five people using the service.
A registered manager was not in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The previous manager had left in the last year and we met the new manager who was in the process of applying to be registered with the Care Quality Commission.
Massenet is a new service which opened in April 2016, with people moving in a month later. In addition to the management changes, there had been some disruption as the staff team came together and people with complex needs settled into their new surroundings. Despite this, the organisation had worked hard to support people and staff to settle in and the service was gradually becoming established. Senior staff and area managers had provided continuity during this period of change.
People were supported to stay safe and staff had the skills and guidance needed to effectively minimise risks to people. Staff were recruited safely and worked well together to enable people’s needs to be met. Medicines were safely administered by appropriately trained staff.
The Care Quality Commission is required by law to monitor how a provider applies the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way. Management and staff understood their responsibility in this area. Staff were committed to ensuring all decisions were made in people’s best interest.
Staff supported people to eat and drink in line with individual needs and preferences. Health needs were well managed by staff with input from relevant health care professionals.
Detailed assessments had been carried out and personalised care plans were in place. People were supported to have an active life and to maintain relationships with family members. Staff had access to specialist training and guidance. The providers clinical psychologists helped staff reflect and learn about how best to work with individual people.
Staff created a stimulating environment where people felt accepted. People were treated with kindness, dignity and respect by staff who knew them well. Staff had the skills to support people to communicate their views in a variety of ways.
Staff were enthusiastic about their role. The provider had systems in place to check the quality of the service and made improvements, where necessary.