The Care Quality Commission
  • Services in your home
  • Homecare service

Office 510 Kingsfield Close, NN5 7QS

Overall: Good read more about inspection ratings

Office 510 Kingsfield Close, Kings Heath Industrial Estate, Northampton, NN5 7QS (01604) 414922

Provided and run by:
Regional Home From Home Ltd

All Inspections

During an assessment under our new approach

The assessment was undertaken between 22 September and 21 October 2025. The assessment was carried out due to the length of time since the last assessment. The assessment was carried out remotely. We assessed a total of 33 quality statements.

 

Office 510 (trading as Regional Home from Home and will be referred to in this way, or as RHFH, throughout the report) is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were 6 people receiving personal care.The service was supporting people with short term care packages through a Discharge to Assessment scheme.

 

At the last assessment this service was rated Good.

 

Staff were recruited safely. They worked well with people andhad a good understanding of their needs. People were positive about the support they received and the staff who supported them. We saw there were processes in place to ensure staff were given information about people before supporting them and they had the opportunity to ask questions and clarify any queries they had.The service worked well with the local authority to identify when people needed ongoing care, following the short-term package, and ensured a smooth transition to new providers. However,we found some areas where improvements were required.Care plans had been devised solely from pre-admission assessment information and people had not been involved after the initial assessment. Some care plans lacked key information and risk assessments to ensure staff knew how to support people and keep them safe.There was no effective system of governance in place to identifywhere improvements were required.

 

The overall rating of this service remains good.

 

2 March 2017

During a routine inspection

Regional Home from Home provides a 24hr service in supported living accommodation to enable younger adults with learning disabilities or autistic spectrum disorder needs to continue living fulfilling lives in the community. When we inspected the service provided support to one person living in supported accommodation in Northampton, although the large property has capacity to accommodate more people requiring support.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People benefitted from the availability of 24hr support from a staff team that was caring, friendly, and responsive. Their right to make day-to-day choices about how they preferred their support to be provided was respected and this was reflected in their agreed care plan. Staff were able to demonstrate that they understood what was required of them to provide people with the safe support they needed to remain living independently in the local community.

There was enough staff employed to meet people's assessed needs. A team of staff had been recruited in sufficient numbers in anticipation of being able to meet the needs of other people assessed as suitable for supporting living accommodation. People were protected from the risks associated with the recruitment of staff unsuited to the role by the provider’s recruitment procedures. Risk assessments were in place to reduce and manage the risks to people's health and welfare.

People benefitted from a service that was appropriately managed so that they received their service in a timely and reliable way. They always had the support they needed throughout the day and night, seven days a week by staff that were on duty at the supported living accommodation address.

People's rights to privacy in their own home and to make choices about how they received their care and support were respected by staff. Decisions affecting their care and support were taken in their best interest. People had the guidance and support they needed to raise concerns or make a complaint. There were policies and procedures in place to ensure that any complaints were appropriately investigated and that timely action was taken to make improvements to the service when necessary.