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Inspection Summary


Overall summary & rating

Good

Updated 2 April 2020

About the service

Leaf Care is a homecare service providing personal care to people within their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, approximately 50 people were receiving personal care from the service.

People’s experience of using this service and what we found

Systems were in place to protect people from the risk of abuse. Risks to people’s safety had been assessed and managed well. There were enough staff available to visit people when they required this and people received their medicines when they needed them.

The staff had received appropriate training and demonstrated they had the skills and knowledge to provide people with good quality care. People were supported to eat and drink enough to meet their needs. Staff were vigilant to people’s health and contacted the relevant professionals when required. People’s consent had been sought in line with the relevant legislation.

Staff were kind and caring and treated people with compassion. People saw regular staff so they could develop caring and trusting relationships with them. People’s independence was encouraged, and they were supported to remain in their own home as much as possible.

People and relatives were happy with the quality of care being provided. The care they received met their individual needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People had a voice which was listened to and respected. Complaints were actively encouraged to facilitate learning. People and staff felt no concern at voicing their opinions or giving feedback.

Good leadership was in place. An open culture had been embedded within the service where staff felt valued and people who used the service were treated as individuals. Robust governance processes were in place to drive improvement. The provider was keen to continuously learn and improve the care people received.

Rating at last inspection

The last rating for this service was Good (published August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 April 2020

The service was well-led.

Details are in our well-Led findings below.