Lily House

Updated 15 March 2024

Lily House is nurse-led (fee-paying) private health and travel clinical in South Woodford offering a range of services focusing on personal healthcare, occupational healthcare and travel needs. The provider used a consultation and waiting room at this location for the provision of services. The service has a satellite location based in Ilford.

The registered manager of the service is the owner of the service and the sole practitioner within the service. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The administrative and main branch address of the service is:-

11 The Shruberries

George Lane

South Woodford

Essex

E18 1BD

The satellite location is based at:-

163a Longwood Gardens

Clayhall

Ilford

Essex

IG5 0ED

The service is open between:-

• 8am and 6pm on Monday, Wednesday and Saturday
• 8am and 7pm on Friday
• 8am and 8pm on Tuesday and Thursday

How we inspected this service

During our inspection we:-

• Looked at the systems in place relating to safety, medicines management and governance of the service on the day and in advance of our site visit
• Viewed key policies and procedures
• Conducted interviews with staff in person and online
• Reviewed client records

To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 15 March 2024

This service is rated as Good overall

The key questions are rated as:

Are services safe – Good

Are services effective – Good

Are services caring – Good

Are services responsive – Good

Are services well-led – Good

We carried out an announced comprehensive inspection at Lily House on 13 September and 23 October 2023 This inspection was conducted as part of our ongoing inspection programme of registered independent health providers.

Advanced NPractitioners Consultancy (ANPC) & HealthCare Limited (also known as Lily House) is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: treatment of disease, disorder or injury. ANPC Healthcare Limited provides a fee-paying service focusing on the provision of services relating to the delivery of travel vaccinations, childhood immunisations, ear wax removal, personal health screening and occupational health screening.

The registered manager of the service is the provider of services at Lily House. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider had systems in place which kept clients safe. These systems included checks on staff working at the service, service policy reviews and assessment of systems used to deliver services to ensure they were fit for purpose. This included ensuring client information was stored appropriately.
• Clinicians at the service were aware of current evidence-based guidance and had the skills and knowledge to deliver effective care and treatment.
• The provider obtained consent to care and treatment in line with legislation and guidance.
• Audits were used by the provider to improve delivery of care.
• Provision of services considered client demand and included timely access appointments which included face-to-face and telephone consultations.
• Governance processes implemented by the provider allowed the service to run effectively.
• Learning and improvement were key components of the service. Learning was used to improve and build on existing services.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care