10 May 2017
During a routine inspection
Mayhurst offers a wide range of mental health services to young people and young adults providing outcome focused care and support for people who may have behaviours that challenge and associated complex needs. Mayhurst is registered to provide accommodation for persons who require nursing or personal care for up to five people.
At the time of this inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff were able to tell us what they would do to ensure people were safe and we saw there were systems and processes in place to protect people from the risk of harm. Positive risk management was in place. Staff had a good understanding of safeguarding vulnerable adults. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines safely.
People were cared for, or supported by, sufficient numbers of suitably qualified and experienced staff. Robust recruitment procedures were in place to make sure suitable staff worked with people who used the service and staff completed an induction when they started work. Staff received the training and support required to meet people’s needs which included supervision meetings.
People who used the service were able to make their own decisions with aspects of their care and support. People were involved in meal planning, preparing and cooking meals. People were supported by staff to access a range of external and internal healthcare professionals and their equality, diversity and human rights were respected.
Staff had a good knowledge and understanding of people’s needs and worked together as a team. People’s care plans contained sufficient and relevant information to provide consistent, care and support. Staff were aware and knew how to respect people’s privacy and dignity. People were involved in a range of activities within the home and the local community.
A complaints procedure was in place for staff to follow and was also displayed in the home.
The home had good management and leadership. People had opportunity to comment on the quality of the home and influence service delivery. Effective quality management systems were in place which ensured people received safe, good quality care and support.