We carried out a review of the data available to us about Caring Heart Carers Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caring Heart Carers Limited, you can give feedback on this service.
Caring Heart Carers Limited, referred to as Caring Heart Carers in this report, are a domiciliary care agency registered to provide personal care to people living in their own homes. The service operates in Swindon and surrounding areas. On the day of the inspection 27 people were supported by the service.
People’s experience of using this service:
The service remained caring and people were very complimentary about the staff. People used terms as ‘fabulous’ to describe the compassionate and caring nature of the staff. People were involved in the care they had. Their dignity and confidentiality were respected.
Staff had a strong sense of the belonging to the company. Staff praised the management team who led them by example. People praised the registered manager for choosing their team carefully which ensured only staff that demonstrated right values were being appointed.
The service continued to provide safe support to people and people said they felt safe with staff. People were supported by safely recruited staff and praised continuity of care. People received their medicines as prescribed. Risks to people's well-being and their individual conditions were assessed and recorded.
People’s needs were assessed prior to commencement of the service and people received support that met their needs. People’s care plans were detailed and current. People knew how to raise concerns but never needed to. Staff were suitably trained to carry out their roles effectively.
People were supported to have choice and control of their lives and staff respected their rights to make own decisions. People had the help where needed to meet their nutritional needs and access health professionals.
The service remained well-led by the registered manager who was supported by a team of committed staff. People and their relatives were complimentary about how the service was run. People referred to Caring Heart Carers using terms as ‘fantastic’, ‘the best’ and ‘wonderful’.
The provider had systems to monitor the quality of the service and people’s satisfaction. Staff were valued and involved in the running of the service. The provider was aware of their regulatory requirements such as sending statutory notifications.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
Good (report published 1 August 2017).
Why we inspected:
This was our scheduled, planned inspection based on previous rating.
Follow up:
We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.
More information is in detailed findings below.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe when staff supported them. Medicines were managed safely. People’s care plans outlines the risks identified and how to manage these. There were enough staff working at the service to support people and continuity of care was maintained. Staff had the awareness of how to recognise and report safeguarding concerns and how to keep people safe.
The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and report on what we find. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.
People were supported by staff that received training relevant to their roles and were well supported. People were supported to meet their hydration and nutrition needs and access health services when needed.
People referred to staff as “born for the job” and “wonderful”. People were supported by compassionate and caring staff that were familiar with people’s needs. People’s privacy and dignity was respected and promoted. Staff promoted people’s independence and ensured people’s confidentiality.
People had been assessed to ensure the service was able to meet their needs. People’s care plans outlined their needs, wishes and preferences. People and their relatives if applicable were involved in care planning and reviews. People knew how to complain and concerns were responded to promptly. People had opportunities to provide feedback about the service and care received.
The registered manager led their team by example and promoted an open and positive culture. The mission statement of the company was to provide ‘Traditional caring in a modern way’. We found provider’s quality assurance processes required improving and embedding. Staff commented they felt supported and how much they enjoyed working as a part of the team.