Bosun Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment of the provider’s previous registered location, we rated this key question good. At this assessment the rating has remained good for the assessment of the provider’s homecare service. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care and support was tailored to their individual needs and personal preferences and routines. People’s care records described aspects of people’s life histories and likes and dislikes.

Systems were in place to introduce potential staff members before people received ‘live-in’ homecare care support. Staff and people’s profiles were initially exchanged, and video calls were carried out to help to establish compatibility and ensure staff could address people's specific needs effectively. Where possible, people had support from consistent staff members.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care and support was tailored to their individual needs and personal preferences and routines. People’s care records described aspects of people’s life histories and likes and dislikes.

Systems were in place to introduce potential staff members before people received ‘live-in’ homecare care support. Staff and people’s profiles were initially exchanged, and video calls were carried out to help to establish compatibility and ensure staff could address people's specific needs effectively. Where possible, people had support from consistent staff members.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were encouraged to retain their independence and control over their care and support needs. Staff were aware of people’s levels of independence and provided people with choice about their daily care, social needs and meals. We were told, people’s views about their care and support had been regularly checked by the homecare manager.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives were confident that any concerns would be listened to and immediately addressed. We had been told the homecare manager had been very responsive to any concerns.

The provider was in the process of reviewing and transferring people’s records on to the provider’s digital care management system. This meant the registered manager would have better oversight of the care being provided to people, changes in their needs and would be alerted and respond to any incidents in a timely way.

A relative told us; “The carers are very good; they provide the right balance of care and support but always provides space and privacy when needed.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Effective systems were in place to enable staff to carryout their role and have breaks throughout the day and regular days off. Staff told us they were happy with their work-life balance. Reasonable adjustments had been made to staff’s working arrangements to support their personal and health requirements as well as life events. Staff told us they were regularly contacted by phone to discuss their wellbeing and any concerns, and they had phoned the homecare manager for support as needed.