- Homecare service
Bosun Care Limited
Assessment report published 16 January 2026
Contents
Ratings
Our view of the service
This assessment took place between 13 October and 22 October 2025. Bosun Care Ltd is registered to deliver supported living and homecare and provide the regulated activity of personal care to people living in their own homes. CQC only inspects the service being received by people provided with 'personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Bosun Care Ltd was last inspected in April 2022 and rated good; however, the homecare service was not assessed as part of this inspection. This assessment focused on the provider’s homecare service. Two people received the regulated activity of personal care as part of the provider’s ‘live-in’ homecare service. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions. As a result of our assessment, we rated the service as requires improvement as we found 3 breaches of the legal regulations in relation to the management of people’s medicines, staff recruitment and the service’s record keeping and governance systems.
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the homecare service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Whilst people and their families raised no concerns about the care being provided to them; we found the provider had not implemented effective systems to ensure the registered manager had consistent oversight of the homecare care service as required by their registration.
The provider had not always ensured there were recorded systems of governance and monitoring processes. Although we found there were systems established to monitor the service and gather feedback from people and their care staff, the records of the provider’s monitoring systems were not consistently maintained.
The management of people’s medicines were not always explicitly clear, putting people at risk of receiving inappropriate care and medicines.
Robust recruitment practices were not being followed. Checks of staff’s previous employment and criminal background had been carried out. However, we found there was limited recorded evidence the registered manager had explored any gaps or discrepancies in staff employment histories. Whilst most staff had completed essential training and received supervision; there were some gaps in training and the records of staff supervision.
The provider had recognised shortcomings in the homecare care service’s policies and processes before our assessment and addressed our feedback and implemented a service improvement plan. However, further time was needed for the provider to embed their governance strategies and action plan for the homecare care service.
People and their families spoke fondly of their care staff and raised no concerns about the quality of care they received. People felt staff, were aware of their support needs and preferences and were involved in the planning of their care.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Overall, people and their families were complimentary about the service and care they received. They told us their care staff were kind, caring and compassionate and they had always treated them with dignity. People told us staff were reliable and respected their wishes. Feedback from people’s families was positive about the quality of the care their loved ones received. They said they had developed a trusting and warm relationship with their care staff. They felt the care provided was safe and flexible to meet people’s needs, and the homecare manager had been receptive to any feedback. People and their families knew how to raise any concerns if required and were confident that the provider would take immediate action to resolve any issues.