Archived: Wells Place Care Home

Wells Place Care Home is registered to provide accommodation and nursing care for up to 42 older people, some of whom are living with dementia. Accommodation is arranged over three floors, with access to the lower and upper floors via stairs or a passenger lift. 41 people were using the service at the time of this inspection.

The home had a registered manager who was present during the first day of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found there were improvements in how medicines were managed. New audits and checks were in place although further work was required to embed and sustain consistent safe practice. We have not changed the rating for the safe question from requires improvement because to do so requires consistent good practice over time.

This inspection was the first time the service had been inspected under the new provider details.

Wells Place provides residential and nursing care for up to forty-two people.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service did not always manage medicines appropriately. You can see what action we told the provider to take at the back of the full version of the report.

People told us they felt safe. Staff knew how to recognise abuse and report safeguarding incidents. Staff had completed safeguarding training. Handovers between shifts ensured staff were up to date and well informed about people they cared for. People’s needs were assessed and reflected in care plans and risk assessments. There were sufficient numbers of staff to meet people’s needs and safe recruitment procedures were followed. The service provided a safe environment for people, staff and visitors. The service was clean and hygienic.

People were cared for by staff who had the knowledge and skills they needed to deliver safe and effective care. Staff completed regular training relevant to their roles and were supported with supervisions and appraisals by more senior staff. The service complied with the provisions of the Mental Capacity Act and Deprivation of Liberty Safeguards. People were provided with a balanced diet and encouraged to eat and drink. People using the service were supported with their healthcare needs.

Staff provided care and support in a patient, friendly and sensitive manner. People were supported to express their views and be involved in the planning and delivery of their care. People’s preferences were taken into account. There was a key worker system in place. Staff treated people with dignity and respected their privacy.

People received person centred care that was responsive to their needs. Staff had a good understanding of people’s needs. Various activities were offered to reduce the risks of people becoming isolated, bored, frustrated or unhappy. The service obtained feedback about people’s experiences of the service with service improvement in mind. The service had appropriate processes for dealing with complaints.

Staff spoke positively about the manager and said they were approachable. The service enabled staff to feedback concerns and ideas. There was a system of reviews, checks and audits to assess and monitor the quality of service provided and identify any risks to the health safety and welfare of people using the service, staff and visitors. We found that records relating to the provision of care by the service were fit for purpose.