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Inspection carried out on 30 September 2019

During a routine inspection

About the service

Victoria Highgrove is a residential care home providing personal and nursing care for up to 21 people aged 65 and over. The home was providing care to 10 people aged over 65 at the time of the inspection, some of whom were living with dementia and other health conditions. The care home accommodates people in one adapted building which was under renovation at the time of the inspection. The building has three floors and an enclosed garden.

People’s experience of using this service and what we found

Medicines were not always managed consistently, and medicines administration charts were not always completed correctly, although we had no reason to believe anyone had come to harm because of this.

People were protected from the risks of abuse and harm by well trained, safely recruited staff. Risks were managed, and people told us they felt safe.

People had their needs assessed before moving into the home and frequently afterwards. Care staff were trained to fill in care plans, and staff followed the plans. People enjoyed the homemade food prepared by the chef. A person told us, “We have excellent food.” The home was clean and tidy despite extensive renovation work taking place. Staff worked well together and told us the home had a positive atmosphere.

People were well treated by caring staff who worked hard to ensure people had the care they needed. Staff encouraged people to remain independent and took notice of their views. People’s privacy was respected.

People were able to follow their interests both in and outside of the home with support from staff including an activities coordinator. Staff ensured people were involved in the planning of their own care. People were encouraged to feedback to the registered manager about the care they received so it could be continually improved. People were well supported at the end of their lives.

The service was well led by a registered manager and a management team that staff liked and respected. A staff member told us, “The management is absolutely wonderful here.” Staff were supervised and supported by the registered manager. People knew the registered manager who often worked alongside the care staff to assess the care they gave.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (Published 24 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 6 December 2016

During a routine inspection

This inspection took place on 6 December 2016 and was unannounced.

Victoria Highgrove is a nursing home registered for up to 21 people, primarily older people. Short periods of care and support is provided where people have been in hospital, or to prevent a hospital admission, and who are in need of a short period of rehabilitation before returning home. Help provided at Victoria Highgrove includes assistance with personal care, mobility, kitchen assessments, including meal and hot drink preparation, mobility practice, home and/or access visits to assess people's home environment.

The short-term rehabilitation is a joint partnership between Brighton and Hove City Council and the Sussex Community NHS Trust who work together to provide co-ordinated care. Consultants for elderly care, GPs and a community mental health nurse visit the service. People receive support from a social work team, social care staff, medical and nursing staff, physiotherapy and occupational therapy staff. These specialists had worked with people to improve their independence and mobility prior to returning home. There are a high level of admissions and discharges due to the short-term nature of the service, and there are no long term placements. There were 20 people living in the service on the day of our inspection.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

A dedicated maintenance worker was responsible for the general maintenance, alongside external contactors who were used for service checks and repairs. However, areas of the environment were in need of redecoration. One visitor commented,” I feel however that on top of the excellent service that this home offers, the management should pay attention to some minor things in the home and improve on these. For example, (pointing at the window curtain) the window curtain there. It is torn and it has been like that for quite a while”. We discussed this with the registered manager who acknowledged this was an area in need of improvement. They told us service was going through a significant period of review, where local stakeholders were looking at the service provision, what was needed and how the service would best be provided in the future. Due to this the refurbishment plan had been deferred until 2017 to address this and improve the physical environment for people.

People told us they felt safe. One person told us, “I have every confidence in all the people here. They are doing a fantastic job looking after me. I depend on them totally as I cannot move by myself. That means getting up from bed, washing and getting dressed up” Another person told us,” They are really good and helpful people. I have every confidence in them and I am well supported in this home. I couldn't ask for more.” Detailed risks assessments had been completed and reviewed. Accidents and incidents had been recorded and appropriate action had been taken and recorded by the registered manager.

Staff were aware of their responsibilities from the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS.) Where people lacked capacity to make decisions about their care and treatment this had been considered in their best interests.

People and their visitors told us staff were kind and caring. One person told us,” This place has got excellent staff. They are absolutely fantastic in everything that they do. I have received nothing but kindness since I have been here. I really can’t fault them on anything. At first I really didn't fancy the idea of coming here from hospital but after spending here a few days, I come to like it here so much. I will be more than happy to recommend this