Victoria Chatsworth

Updated 6 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 1 December 2020 and was announced.

Updated 6 January 2021

About the service

Victoria Chatsworth is a residential care home providing personal and nursing care to 21 people aged 65 and over at the time of the inspection some of whom were living with dementia and other health conditions. The service can support up to 22 people. The care home accommodates people in one adapted building. The large detached building has three floors and an enclosed garden.

People’s experience of using this service and what we found

The recording of medicines administration was not always carried out correctly. Some medicine administration paperwork was not completed or was unclear. While we did not see any evidence that anyone had come to harm we identified this as an area of risk that needed improvement. People at the home told us they were happy and felt safe there. Staff understood the principles of safeguarding and we saw staff interacting with people and encouraging them to have input in their care. A person told us, “I lived in a tower block and I was unsafe, here I feel 100% secure. I have everything I need and although I am in a wheelchair, I feel like I could stay here happily forever.”

Staff were caring, and we saw kind, polite interactions with people at the home. People knew staff by name and staff and people chatted naturally during the day. A relative told us, “My father has only been here two weeks, but he is already very happy. I know they are efficient, he has a lovely room.”

The care people received was effective. Staff were well trained and understood when to refer people to other health care providers to ensure people received the most appropriate care. Food served at the home was well presented and people enjoyed it.

An activities coordinator at the home ensured people were not bored even if they could not leave the home. People’s care was personalised and documented clearly in care plans. People and relatives felt confident to give positive or negative feedback to the registered manager or other senior staff and know it would be acted on.

The home had a new registered manager who was well supported by a strong senior team. The registered manager was very hands on and was actively looking at the staff team to ensure staff worked well together, matching staff strengths so that rotas had the best skill mix. People liked the new registered manager and felt there had been a positive change since their arrival. A person told us, “I think everything will go well with the new manager.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (2 February 2017)