The Care Quality Commission
  • Services in your home
  • Homecare service

ICSL East

Overall: Good read more about inspection ratings

Redhouse Square, Duncan Close, Northampton, NN3 6WL 0330 390 7444

Provided and run by:
Integral Care Solutions Limited

All Inspections

During an assessment under our new approach

The assessment was undertaken between 6 November 2025 and 8 December 2025. The assessment was carried out due to the length of time since the last assessment. The assessment was carried out remotely. We assessed a total of 33 quality statements.

 

ICSL East is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were 107 people receiving personal care.

 

At the last assessment this service was rated as Good.

 

Staff were recruited safely. They worked well with people and had a good understanding of their needs. People were positive about the support they received and the staff who supported them. We saw there were processes in place to ensure staff were given information about people before supporting them. We identified areas where improvement was required around consent and the recording of best interest decisions where people were unable to make decisions from themselves. We also noted that some people’s scheduled calls were being cut short. The Registered Manager told us that this was regularly being addressed with staff and, where appropriate, some staff had been taken through disciplinary processes.

 

The overall rating of this service has remained good.

12 September 2017

During a routine inspection

Integral Care Solutions Limited provides personal care for people living in their own homes. There were seven people receiving personal care at the time of the inspection.

The provider registered to provide personal care in March 2015 and began providing care at this location in Northampton in March 2016; this was their first full comprehensive inspection.

The service provided safe care to people living in their own homes. Staff understood their responsibilities for safeguarding people from harm and followed the provider’s policies to provide people’s prescribed medicines safely.

There were enough suitably skilled staff to meet people’s needs. People received their care at the agreed times. Staff had been recruited using safe recruitment practices; people had been involved in developing interview questions to help find suitable staff.

People received care from staff that had received training to meet people’s specific needs and regular supervision to carry out their roles.

People received care from a regular staff group who knew them well which helped to develop positive relationships. People were treated with respect and helped to maintain their dignity.

People received a balanced diet from staff that understood their dietary needs. People were helped to maintain their independence and dignity by the consideration and support from staff.

People were supported to access healthcare professionals and staff worked closely with health services when required.

People’s risks were assessed and staff had person-centred care plans they followed to mitigate these risks. Care plans were updated regularly and people and their relatives were involved in their care planning where possible.

Staff sought people’s consent before providing care and people’s mental capacity was assessed in line with the Mental Capacity Act 2005.

The provider and registered manager continually assessed, monitored and evaluated the quality of the service to identify areas for improvement, and implement change where required.