Zetland Court

We found the following examples of good practice.

People told us the registered manager and staff had worked hard to keep them safe. We spoke with 16 people who were all happy with the care they received, in particular for the care and support to keep them up to date with all the many changes to the way they live their lives. People told us they were supported to maintain vital contact with their loved ones. One person told us, “The best thing about it all is when you go to bed at night, you know you are safe.”

The registered manager told us people and staff communicated together to navigate through information about infection control, the COVID-19 pandemic and safety. This included supporting each other to remember people, express their fears and worries. People told us this openness meant they could live a good life.

There were safe practices in place for welcoming visitors to the home. These included rapid COVID-19 testing, temperature checks and hand hygiene. Vaccination status was checked for all visiting professionals. Records of mandatory staff vaccinations were maintained. Staff testing for COVID-19 was at the frequency in line with government guidance.

Supplies of personal protective equipment (PPE) were in good supply and we observed staff wearing this correctly. Staff had training in infection prevention and control and were shown how to put on and take off PPE correctly.

The home was a good standard of cleanliness. Emergency contingency plans in place meant that the home could work safely during an outbreak by zoning off areas within the home. Zetland Court had an infection prevention control policy in place and undertook regular audits of the cleanliness within the home, this included an audit by an external company.

At the time of our inspection visits Zetland Court was registered to accommodate 65 older people and there were 58 people living there. People lived in two buildings in a residential area of Bournemouth. One building provided specialist support for people living with dementia and the main building where people with personal care and nursing care needs lived. At the time of our inspection 11 people were receiving nursing care.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good.

People were supported by staff who understood the risks they faced and how to support them to reduce these. Records did not always reflect the knowledge held by staff.

Staff understood how to identify and report abuse and advocated on people’s behalf to ensure their access to appropriate support from other agencies. Staff also supported people to take medicines safely.

People were supported by caring staff who worked to ensure they enjoyed lives that reflected their life experiences and preferences. Communication styles and methods were considered and staff supported people to understand the choices available to them.

This meant people were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the systems and processes operated in the service supported this.

Staff felt supported to develop their skills and knowledge so that they could provide a high quality of care to people .

People, relatives and professionals told us they could confidently raise any concerns and these were addressed appropriately.

Robust quality assurance systems involved people and led to a safer and better quality service.

Further information is in the detailed findings below.