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Oak Trees (Respite) Outstanding Also known as Oak Trees

Inspection Summary

Overall summary & rating


Updated 10 January 2020

About the service

Oak Trees (Respite) is a residential care home which provides accommodation and personal care via a short break (respite) service to people with a learning disability. The service is registered to provide this regulated activity to up to four people at a time. At the time of the inspection three people were staying at the service and 33 people were using the service on a regular basis.

Oak Trees (Respite) is also registered to provide personal care to people living in their own homes. At the time of the inspection the service was providing support to 21 people with a learning disability across ten supported living locations. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin

Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

There were deliberately no identifying signs, intercom, cameras, or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

Everyone we spoke with praised the high quality of the service provided. People, relatives, and professionals were keen to tell us about the support provided and the positive difference it made. There was a deeply embedded person centred, open, and inclusive ethos. People were fully consulted about their care arrangements and involved in the operation of the service.

People, relatives, and staff worked together to support and develop the service. There was a strong sense of ownership and investment amongst everyone involved with the service. There were strong links to the local community which were utilised to benefit people using the service and this enhanced their daily lives and provided them with equal opportunities. Everyone we spoke with praised the dynamic leadership in the service, notably the registered manager’s passion and dedication. The provider was committed to developing and improving their service. They looked across the social care sector at best practice and considered how this could be implemented within their own service. Robust quality assurance systems underpinned the continual development and improvement in the service leading to positive outcomes for people. Throughout the service we found creative ideas and actions that had helped put people at the heart of their care and decision making.

People were exceptionally safe using the service. There were established relationships of trust and support between staff which enabled people to stay safe. People were empowered to make decisions about their safety, which helped avoid unnecessary restrictions being placed on people and maximised their control over their lives. Staff were very sensitive to the vulnerabilities of people living in the community. They acted proactively when concerns were identified and supported people to protect themselves. A strong sense of security and safety had been created for people by the use of the respite service location as a flexible and accessible space. One relative likened the service location to ‘a crisis centre’ offering a safe space and support for people to stay safe whenever they needed it. People were supported by a creative and inclusive approach which helped them understand potentia

Inspection areas



Updated 10 January 2020

The service was exceptionally safe.

Details are in our safe findings below.



Updated 10 January 2020

The service was effective.

Details are in our effective findings below.



Updated 10 January 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 10 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 10 January 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.