People’s experience of using this service:
The service had safeguarding systems in place, and staff had received suitable training about recognising abuse. People said they felt safe.
Appropriate risk assessment procedures where in place so any risks to people and staff were minimised.
Staff were recruited appropriately. Staffing levels were satisfactory, and people received timely support from staff when this was required.
People received suitable assistance with their medicines. Staff received training in medicines management.
The service had appropriate procedures to ensure any infection control risks were minimised.
The registered manager was able to demonstrate the service learned from mistakes to minimise them happening again.
The service had suitable assessment and care planning systems to assist in ensuring people received effective and responsive care.
Staff received suitable induction, training and supervision to assist them to carry out their work.
People received suitable assistance, when necessary with their shopping , meal preparation and help to eat and drink.
People received suitable support from external health professionals, and were encouraged to live healthier lives.
Staff encouraged people to have choices about how they lived in line with legal guidance.
People said they received support from staff which was caring and respectful. Care promoted people’s dignity and independence. People were involved in decisions about their care.
People felt confident raising any concerns or complaints. Records showed these had been responded to appropriately.
The service was managed effectively. People and staff had confidence in the registered manager.
The service had suitable systems to monitor service delivery and bring about improvement when necessary.
The team worked well together and had the shared goal of providing a good service to people who used the service.
The service worked well with external professionals, and other organisations to provide good quality care.
Rating at last inspection: Rating at last inspection: ‘Requires improvement.’ (published on 25 May 2018.)
The service was last rated ‘Good’ in the report dated 13 April 2017.
Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to make improvements to the service.
Why we inspected: We completed this inspection to check whether suitable action had been taken following the last inspection. The evidence found showed the service had met the breaches of regulation and at this inspection the service was rated Good.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk