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Inspection carried out on 21 September 2017

During a routine inspection

This inspection took place on 21 and 22 September 2017 and was unannounced. This was the homes first inspection and rating.

Stewart Court provides accommodation and personal care for up to 10 people. At the time of our visit there were four people living at the home.

At the time of the inspection there was a registered manager registered with the CQC however there were no longer in post and had left the organisation. There was a new manager in place but did not wish to become the registered manager. The home was advertising to recruit a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the home is run.

The manager and staff understood their role and responsibilities to protect people from harm. Staff had received training in how to protect people from abuse. The risks to people had been assessed, recorded and plans implemented to manage these.

People were provided with safe care by adequate numbers of appropriately skilled staff being made available. Staff recruitment procedures were safe and the employment files contained all the relevant information to help ensure only the appropriate people were employed to work at the home.

Medicines were handled appropriately and stored securely. Medicine Administration Records (MAR) were signed to indicate people's prescribed medicine had been given.

The home was meeting the requirements of the Deprivation of Liberty Safeguards. Staff had received appropriate training, and had a good understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. Records showed appropriate mental capacity assessments had been carried out.

Staff received induction and training. A training programme was in place and staff had been encouraged to complete all mandatory refresher training. Staff had supervision meetings and team meetings were held to support them in their role.

People had their nutritional needs assessed and monitored and were supported to enjoy a range of food and drink of their choice.

People said they were treated in a kind and caring manner. People were able to make choices about the way they were cared for.

People were supported to access health care professionals and health care services when needed.

Activities were personalised for each person. People made suggestions about activities they wanted to participate in each day. People were offered the choice if they wanted to go out with staff daily.

People were actively encouraged to provide feedback. Complaints were investigated and action taken to address concerns when needed.