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Delight Supported Living Ltd

Overall: Good read more about inspection ratings

42 Victoria Street, Morecambe, Lancashire, LA4 4AL (01524) 413308

Provided and run by:
Delight Supported Living Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 22 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and Service Type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of the inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 4 May 2022 and ended on 5 May 2022. We visited the location’s office 4 May 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection. We used information gathered as part of monitoring activity that took place on 1 March 2022 to help plan the inspection and inform our judgements.

During the inspection

We met with the registered manager. We reviewed a range of records including; care records, visit lists, recruitment records, medicine records, policies and procedures and records relating to governance and auditing. We spoke with five people supported by the service and the relatives of two people. We consulted with five members of staff using questionnaires.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Overall inspection


Updated 22 June 2022

About the service

Delight Supported Living Ltd, provides personal care and support to people living in their own homes in the Morecambe area. At the time of inspection there were 70 people receiving a service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People were supported to be safe. Comments included; ‘I feel completely safe with everyone, they’re very kind and respectful of me and my home’ and ‘ They always make sure I have everything I need before they leave’.

There were enough staff to meet people’s needs safely and without rushing. Staff had received training appropriate to their role which helped ensure they could support people effectively. Staff confirmed they had enough time to support people safely.

People had been involved in developing their care plans, care records included clear information about their needs and wishes. People's cultural needs and preferences had been included.

Staff helped ensure people were kept safe from the risk of infection and COVID-19.

The majority of people we spoke with praised the management of the service and found them approachable and responsive. Where people had concerns they felt they could raise these directly.

Staff, praised the management team and felt fully supported in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Published 16 January 2020)

Why we inspected

We undertook this focused inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.