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Inspection Summary


Overall summary & rating

Good

Updated 21 February 2019

About the service: Connaught Court provides residential and nursing care for up to 90 older people, including people who are living with dementia. 79 people were receiving a service at the time of this inspection.

People’s experience of using this service:

People received safe care and support because systems and processes in place ensured any risks were safely managed by staff, and their needs met with minimal restrictions in place.

Medicines were managed and administered safely. Records confirmed people had received their medicines as prescribed

People received care and support from staff who had been assessed as competent to carry out the roles, who were trained and supervised appropriately and who had been appropriately vetted prior to employment.

People were assured of a good service because the provider supported the registered manager to maintain, and where required, improve the service provided.

People, relatives and the staff team were given opportunities to provide feedback on the quality of the service. The provider used the feedback to help maintain and improve standards where this was required.

People received care and support that was individualised and reflective of any specific needs. The service was provided equally and without discrimination.

People and their relatives told us they were confident if they had any complaints the registered manager would address them appropriately.

Rating at last inspection: At the last inspection the service was rated requires improvement (report published May 2018).

Why we inspected: This inspection was a planned inspection based on previous rating

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme.

Inspection areas

Safe

Good

Updated 21 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Outstanding

Updated 23 May 2017

The service was very effective.

The premises had been designed and equipped in a way that enhanced the lives of people who were living with dementia.

Staff undertook training, including experiential learning, that gave them the skills and knowledge required to carry out their roles. Some staff had completed specific training on working with people who were living with dementia, with effective results.

We saw that a variety of meals were prepared to meet people's individual dietary requirements. Different dining styles were promoted for people with differing needs and this meant that everyone who lived at the home had a positive dining experience.

The principles of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) were being followed. People's health care needs had been well met.

Caring

Good

Updated 23 May 2017

The service was caring.

We observed positive relationships between people who lived at the home and staff.

People's individual care and support needs were understood by staff, and people were encouraged to be as independent as possible, with support from staff.

We saw that people's privacy and dignity was respected.

Responsive

Good

Updated 23 May 2017

The service was responsive to people’s needs.

People's care plans recorded information about their support needs and how these should be met by staff, although some required updating. Care provided was person-centred.

A wide variety of activities were provided and visitors were made welcome at the home.

There was a complaints procedure in place and people told us they were confident any complaints would be listened to. People were encouraged to give feedback about the service they received.

Well-led

Good

Updated 21 February 2019

The service was well-led

Details are in our Well-Led findings below.