Archived: The Park Clinic London

Updated 13 August 2018

The Park Clinic London is an independent doctor health service based in North London. The service was set up to provide primary care services to the local Vietnamese community although patients from all nationalities are able to access the service. The service is based in a pharmacy; there is one private clinical consultation room where patients can access a doctor every Sunday. There is a Vietnamese medical student fluent in Vietnamese and acts as a translator if requested by the patient. 

The service is registered with the CQC to provide the following regulated activities: diagnostic and screening procedures and treatment of disease, disorder and injury.

The Park Clinic London is open every Sunday for private doctor appointments and accessible every day of the week by telephone.

The lead GP at the service is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health

and Social Care Act 2008 and associated Regulations about how the service is run.

We carried out this inspection as a part of our comprehensive inspection programme of independent health providers. Our inspection team was led by a CQC lead inspector, who was supported by a GP specialist advisor.

The inspection was carried out on 6 June 2018. During the visit we:

• Spoke with a range of clinical and non-clinical staff.
• Reviewed a sample of patient care and treatment records.
• Reviewed comment cards in which patients shared their views and experiences of the service.
• We asked for CQC comment cards to be completed by patients prior to the inspection. We received one comment card which was positive about the standard of care received. Staff were described as caring and professional.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

Updated 13 August 2018

We carried out an announced comprehensive inspection on 6 June 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and Regulations associated with the Health and Social Care Act 2008.

The Park Clinic London is an independent doctor service based in London.

Our key findings were:

• There were systems in place for acting on significant events and complaints.
• There were systems in place to assess, monitor and manage risks to the premises and patient safety.
• There were arrangements in place to protect children and vulnerable adults from abuse.
• Staff had received essential training and adequate recruitment and monitoring information was held for all staff.
• Care and treatment was provided in accordance with current guidelines.
• Patient feedback indicated that staff were caring and appointments were easily accessible.