We carried out a review of the data available to us about NISE Nursing Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about NISE Nursing Ltd, you can give feedback on this service.
NISE Nursing Ltd (previously registered as Leicester) provides personal care to people who live in their own homes in the community. There were two people using the service at the time of this inspection. The service offers complex 24 hour care packages for people with mental health issues and people with a physical or learning need that require constant care.
People’s experience of using this service and what we found
People’s representatives told us they received safe care from consistent staff who knew people's needs well.
Risks to people's safety and wellbeing were outlined in people's records and known to staff. One involved professional told us :” they come across as one of the best teams in my experience and I have no doubt they would act on any concerns appropriately.”
Staff adhered to good practice around infection control.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills and training.
Staff had developed positive and caring relationships with people. Staff were highly motivated and demonstrated a commitment to providing the best quality care to people in a compassionate way.
There were appropriate management arrangements in place and professionals were very positive about their relationships with the organisation including responsiveness and pro-active communications.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was Good (published 03 October 2017).
Why we inspected
This was a planned inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The person felt safe being provided with support by staff. Staff were aware of their responsibility to keep the person safe. Risks were assessed and managed to protect the person from harm Safe recruitment practices were being followed.
Medicines were administered safely by staff who were appropriately trained and competent to do so.
Staff had received training and supervision to meet the needs of the person. Staff told us that they felt supported.
The person’s consent was sought before staff provided support to the person. The person was involved in reviewing their care and their opinions sought and respected.
The person’s health needs were met and when necessary, outside health professionals were contacted for support. The person was supported to have enough to eat and drink. They were actively involved in purchasing and preparing their meals.
Independence was promoted and the person was encouraged to make choices. Staff treated the person with kindness and compassion. Dignity and respect was promoted.
Support was centred on the person as an individual. The care needs of the person had been assessed. Staff had a clear understanding of their role and how to support the person who was supported by the service. They had contributed to the planning and reviewing of their care.
Staff felt supported and were involved in the development of the service.
Systems were in place to monitor the service and make improvements if required. The registered manager was aware of their responsibility to report events that occurred within the service to CQC and external agencies.