Archived: Laurel Grove

Updated 23 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 10 August 2016 and was unannounced. The inspection team consisted of one inspector.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned this form and we used it when planning our inspection. We also viewed any notifications sent to us by the provider. Notifications are events or incidents that the provider must tell us about under the terms of their registration.

We spoke with two people who used the service, one relative and four staff including the deputy manager and the registered manager. We observed interaction between staff and people using the service. We also viewed one staff training record, one person’s care records, two people’s medicines records and the provider’s quality auditing system. We spoke with three visiting professionals by telephone following the inspection visit.

Updated 23 September 2016

Laurel Grove provides accommodation for up to 3 people with a learning disability, who require personal care. There were 2 people using the service at the time of our inspection.

The service was last inspected on 24 June 2015 when we found there was a breach in the legal requirements and regulations associated with the Health and Social Care Act 2008, relating to obtaining people’s consent to care. We asked the provider to take action to make improvements, and this action has been completed.

This inspection took place on 10 August 2016 and was unannounced.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was following the guidance in people’s risk assessments and care plans and the risk of unsafe care was reduced. People’s records were up to date and indicated that care was being provided as detailed in people’s assessments. The records had been updated to reflect changes in people’s care needs. Medicines were managed safely.

People were safeguarded from abuse because the provider had relevant guidance in place and staff were knowledgeable about the reporting procedure.

Consent to care and support had been sought and staff acted in accordance with people’s wishes.

People told us they enjoyed their food and we saw meals were mostly nutritious. People’s health needs were met. Referrals to external health professionals were made in a timely manner.

People and their relatives told us the care staff were caring and kind and that their privacy and dignity was maintained when personal care was provided. Relatives were involved in the planning of people’s care and support. There was a range of activities and events available to enable people to take part in hobbies and interests of their choice.

Complaints were well managed. Communication systems were effective. The provider had systems to monitor the quality of the service and obtained feedback about the quality of the service from people, their relatives and staff.