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Mencap - Mansfield Domiciliary Care Agency Good

Inspection Summary


Overall summary & rating

Good

Updated 14 March 2017

This announced inspection was carried out on 7 February 2017. Mencap - Mansfield Domiciliary Care Agency is a domiciliary care service which provides support and personal care to people with learning disabilities living in supported living accommodation in north Nottinghamshire. Prior to the inspection the provider told us there were 41 people using the service who received personal care.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who understood the risks people could face and knew how to make people feel safe. People were encouraged to be independent and risks were mitigated in the least restrictive way possible.

People were supported by consistent staff who they knew. People were provided with the support they needed to take their medicines as prescribed.

People were provided with the care and support they wanted from staff who were trained and supported to do so. People’s human right to make decisions for themselves was respected and they provided consent to their care when needed. Where people were unable to do so the provider followed the Mental Capacity Act 2005 legal framework to make the least restrictive decisions in people’s best interest.

People were supported by staff who understood their health needs and ensured they had sufficient to eat and drink to maintain their wellbeing.

People were treated with dignity and respect and their privacy was protected. Where possible people were involved in making decisions about their care and support.

People were able to influence the way their care and support was delivered and they could rely on this being provided as they wished. People were informed on how to express any issues or concerns they had.

People were supported by a service which was person centred and put their interests first. There were systems in place to monitor the quality of the service so that improvements could be made when needed.

Inspection areas

Safe

Good

Updated 14 March 2017

The service was safe.

Measures were in place to keep people who used the service safe because staff looked for any potential risk of abuse or harm and knew what to do if they had any concerns.

People were supported in a way that protected them from risks whilst encouraging their independence.

People were provided with the support they required from staff to meet their needs.

People were provided with the support they required to take their medicines as prescribed.

Effective

Good

Updated 14 March 2017

The service was effective.

People were supported by an enthusiastic staff team who were suitably trained and supported to meet their varying needs.

People‘s rights to give consent and make decisions for themselves were encouraged. Where people lacked capacity to make a decision about their care and support, their rights and best interests were protected.

People were provided with any support they needed to maintain their health and have sufficient to eat and drink.

Caring

Good

Updated 14 March 2017

The service was caring.

People were supported by staff who were cared about them and treated them with respect.

People were involved in planning and influencing how they were provided with their support.

People were encouraged and supported to maintain their independence by staff who understood the importance and value of respecting their privacy and dignity.

Responsive

Good

Updated 14 March 2017

The service was responsive.

People were involved in planning their care and support and this was delivered in the way they wished it to be.

People were supported to follow their interests and aspirations.

People were provided with information on how to make a complaint and staff knew how to respond if a complaint was made.

Well-led

Good

Updated 14 March 2017

The service was well led.

People had opportunities to provide feedback regarding the support they received and about their involvement with the service.

People used a service where staff were motivated through encouragement and support to carry out their duties to the best of their ability.

There were systems followed to monitor the service to recognise when improvements were needed and how these could be made.