Eastbourne Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion and staff respected their privacy and dignity. People and relatives told us staff were caring and kind. One person told us, “The staff are smashing they will do anything for you. If I need anything they are there.” A relative said, “The staff are really good, kind, friendly and do anything you ask.” During our visit we saw numerous examples of staff having friendly and caring interactions with people. For example, we observed staff checking on one person who liked to stay in their room and talking with them about what was happening during the day so that they felt involved.

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Staff were knowledgeable about people and their support needs and preferences, and people confirmed they received the support they wanted. One person said, “Staff know my likes and dislikes.”

Staff promoted people’s independence, so people felt in control of their own care. One person told us, “I can make all my own choices.” Another person said, “They listen and come and talk. If I want anything they do it.” People could see their friends and family when they wished. One person told us, “Visitors can come anytime.”

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. During our visit we saw staff responding quickly to people’s requests for support. One person told us, “They are quick on the ball, just ring the bell and they come to you.” Another person said, “The staff have time to talk to me.”

Staff felt the provider did not always care about and promote their wellbeing. They did not always support or enable staff to deliver person-centred care. Staff told us they did not always feel engaged in a meaningful way on the ongoing changes at the service. One member of staff said, “We can give feedback easy, but I sometimes think it's not listened to.” The provider said they would review how they engaged with staff to ensure this promoted workforce wellbeing, and sent us feedback questionnaires from some staff with positive comments.