- Homecare service
Share the Care Limited Office
Assessment report published 23 May 2025
Contents
Ratings
Our view of the service
Date of assessment: 2 April 2025. The service is a care at home service providing support to adults of all ages some of whom were living with dementia and a physical disability. We found nine breaches of regulations relating to person centred care, risk management, safeguarding people, staffing, consent, dignity and respect, governance, the provider not displaying their rating and not informing the Care Quality Commission (CQC) about incidents.
Systems and processes to ensure people were protected from the risk of harm were poor and inefficient. There was no oversight from the provider to ensure that staff supported people safely, and in a way that met their needs. The provider did not allocate travel time for staff between calls and therefore staff were often not staying the full time for care calls and arriving late to the following call. There was a lack of care plans and risk assessments for staff to follow.
In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
People mostly gave positive feedback about the care and treatment they received from staff. Comments included, “They have a laugh and joke with him” and “He seems quite happy.” However, we found multiple and widespread concerns including that people’s care calls were late, or cut short, due to a lack of travel time. Some people told us staff were rushed and could be ‘rough.’ People did not always receive person centred care, as staff did not have detailed guidance to inform them of people’s life histories or interests. People’s capacity to consent to their care and treatment had not been considered, and people had not always been included in decision making.