Updated 5 March 2018
We carried out a focused inspection of Hockley Dental Laboratory & Surgery on 15 December 2017.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We carried out the inspection to follow up concerns we originally identified during a comprehensive inspection at this practice on 22 August 2016 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
At a comprehensive inspection we always ask the following five questions to get to the heart of patients’ experiences of care and treatment:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
When one or more of the five questions is not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required. We did not receive an action plan from Hockley Dental Laboratory & Surgery.
At the previous comprehensive inspection we found the registered provider was providing safe, effective, caring and responsive care in accordance with relevant regulations. We judged the practice was not providing well-led care in accordance with regulation 17 Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Hockley Dental Laboratory & Surgery on our website www.cqc.org.uk.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made sufficient improvements to put right the shortfalls and had dealt with all the regulatory breach we found at our inspection on 22 August 2016.