Delta Care Ltd - Chorley

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The information gathered during initial assessments was used to develop personalised care plans, which included details about people’s wishes and preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans detailed how people wanted to be supported with all aspects of their care. Care records provided details of other health and social care professionals and services caring for people, such as the GPs, therapy services and social workers.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People and relatives confirmed they usually received the care they needed from staff. Staff described good teamwork focused on prioritising people using the service. A staff member told us, “The care provided by Delta is person-centred and we always seek to know the needs, wishes, choices and preferences of our service users in all aspects of their care and support.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans included information about people’s health needs and the support required to promote their wellbeing. A staff member told us, “I get great satisfaction knowing I have made a positive impact on someone's daily life.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans had been reviewed to ensure they continued to reflect people’s needs. People were asked to give feedback about how their care was provided to ensure it met their expectations.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People and relatives confirmed they staff asked for consent before they provided care or support. A person told us, “There are no problems [with consent], they do what I ask them to do.” A staff member commented they checked with people by “asking if they need help but prompting them to do it themselves” if they were able.