Delta Care Ltd - Chorley

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and relatives confirmed staff were kind, caring and respectful. A person told us, “I would like to thank my carers not only for taking care of me but for making me feel less lonely.” A relative told us, “The care staff do treat myself and [family member] well.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took into account people’s strengths, abilities, aspirations, culture, unique backgrounds and protected characteristics. People and relatives gave positive feedback about the care provided. A person commented, “The Care Staff treat my needs so well that the only time I have to tell them my routine, is when they are new ornot been on my run for a good period of time.” Staff told us care was focused on treating people as individuals.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff understood the importance of independence, choice and control. A staff member told us, “Our service users are involved in all aspects of the care visit, and independence and decision making is promoted.” Care plans confirmed what people wanted to do for themselves and what support they expected from staff.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Relatives described how staff had responded proactively when their family member’s need changed. A relative told us, “The staff are polite and courteous to [family member] and answer any questions we have, and notify us of any observations they have with regard to [family member’s] health circumstances.”Most staff felt able to respond to people’s needs quickly. A staff member told us, “There are always enough staff available to meet the needs [of people using the service].”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Most staff confirmed they felt supported and listened to. A staff member told us, “I feel quite supported. My line manager is excellent. If I have any issues [they] will help to the best of [their] ability, when and where [they] can.” There were regular opportunities for staff to discuss their role and wellbeing, such as regular one to one supervision sessions and appraisals with their manager.