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Delta Care Ltd - Chorley Good

Inspection Summary


Overall summary & rating

Good

Updated 13 February 2020

About the service

Delta Care Ltd is a domiciliary care agency based in Chorley which provides care and support to people living in their own homes. There were 67 people receiving a service at the time of inspection.

People's experience of using this service and what we found

People felt safe and protected from avoidable harm. Staff had received training in safeguarding and knew how to recognise and raise any concerns they may have. People who had support with medicines received them from trained staff whose competencies had been checked.

Staff received appropriate training to enable them to support people effectively. The majority of people felt staff understood their needs and how to support them. Some people felt regular staff changes meant they had to explain what they needed sometimes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People told us they felt staff were caring and respected them and their homes. People told us staff put them at ease when providing personal care. Staff understood the importance of dignity and respected people's individual characteristics. People's equality needs had been considered.

People received person centred care based on their assessed needs and preferences. Regular reviews had been held when people's needs changed and their care plans adjusted. One person felt they did not have regular reviews but were happy with the care provided.

The service was well-led. There had been some changes to the management team and people told us they felt communication and organisation had improved. Staff told us they felt the service was well managed and they were clear what was expected of them. The provider had effective quality monitoring systems in place. People and staff told us they had been kept informed and given opportunities to feedback their experiences.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was Good (final report published 28 June 2017)

Why we inspected

This was a planned inspection based on the previous rating. We had however received some concerns relating to the service not always providing two staff for two carer packages. We have addressed this in the safe domain.

Follow up

We will continue to monitor information we received about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 February 2020

The service was well-led

Details are in our well-led findings below