Home Instead Senior Care - Shrewsbury, Ludlow and Oswestry

Updated 4 December 2021

The Inspection

This was a targeted inspection to check whether the provider had met the requirements of Regulation 19 (Fit and proper persons employed) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 on a specific concern that staff were not being recruited safely.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Home Instead Senior Care - Shrewsbury, Ludlow and Oswestry provide personal care to people living in their own homes in the community.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave 24 hours' notice of the inspection site visit because we wanted to be sure the management team would be in the office.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about. We contacted the local authority and the local clinical commissioning group who commission services from the provider. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with the operations manager. We reviewed the recruitment files of 4 staff members.

Updated 4 December 2021

Home Instead Senior Care Shrewsbury, Ludlow and Oswestry is a domiciliary care service. The service provides personal care to people with a wide range of needs living in their own homes. At the time of the inspection, the service was supporting 42 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People’s feedback about their experiences of using the service was overwhelmingly positive. People told us caregivers were exceptionally caring, thoughtful and they received a truly personalised service that exceeded their expectations. Caregivers and people they supported had built positive caring relationships based on respect for people’s individuality, independence and dignity.

The provider placed people at the centred of the service and consulted with them in all aspects of their care. People were empowered to take control of their care package and the support they needed to live the life of their choosing.

The service was flexible. People were regularly involved in reviewing the care and support provided to them and care packages were adapted to meet changes in people’s needs and choices. Communication between the service and people who received support was excellent.

Caregivers were exceptionally well supported, highly motivated, well-trained and committed to making a difference in the quality of life for people they supported. Caregivers were provided with ongoing training to ensure their skills and knowledge were up to date and in line with best practice. People told us they had every confidence in the staff team.

The registered manager fostered an open and supportive culture, focussed on delivering the best possible service for people the service supported. The management team were excellent role models in the delivery of high-quality care and support. Their positive leadership style focussed on independence and empowerment for people who used the service and caregivers alike.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published 20 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.