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Home Instead Senior Care - Shrewsbury, Ludlow and Oswestry Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 4 December 2021

Home Instead Senior Care - Shrewsbury, Ludlow and Oswestry is a domiciliary care service providing personal care to people aged 65 and over. At the time of our inspection the service was supporting 93 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

Staff were recruited safely, and checks were made to ensure they were of good character to work with people using the service.

Rating at last inspection

The last rating for this service was outstanding (Published 11th February 2020)

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. We had received concerns that recruitment of staff was not being done in a safe manner. A decision was made for us to inspect and examine those risks.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from these concerns.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Home Instead Senior Care - Shrewsbury, Ludlow and Oswestry on our website at www.cqc.org.uk.

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner

Inspection areas

Safe

Good

Updated 4 December 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 4 December 2021

Caring

Outstanding

Updated 4 December 2021

Responsive

Good

Updated 4 December 2021

Well-led

Outstanding

Updated 4 December 2021