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Churchfields Care Home Outstanding

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 28 March 2020

About the service

Churchfields is a care home providing personal and nursing care to 31 older people at the time of the inspection. The service can support up to 35 people.

People’s experience of using this service and what we found

Churchfields had a strong and visible person-centred culture which ensured that staff in all roles were highly motivated and offered care and support that was exceptionally compassionate and kind. The ethos of the home made care and compassion every staff member’s business. Everyone, without exception, spoke of the commendable kindness, compassion and understanding shown by staff.

The service was a family run organisation which excelled in making the service a home from home. The provider put people at the centre of everything they did. People were valued and respected as individuals allowing them to be partners in their care. There was an exceptionally strong ethos within the service of treating people with dignity and respect. People were at the forefront of the service delivery and the provider was committed to and passionate about providing a high-quality service.

We received exceptionally positive feedback from all people and relatives. The feedback reflected staff were very kind, caring and committed. People complimented the continuity of care provided by regular staff which contributed to the building of meaningful relationships. Staff exceeded in recognising what was important to people and ensured individually tailored approach that met people's personal needs, wishes and preferences was delivered. There was evidence the staff often went 'the extra mile' to meet people's needs. People, relatives and professionals, without exception said they had and would definitely recommend Churchfields to families and friends.

Staff used innovative and individual ways of involving people and others in their care. The care and support plans were reviewed and changed as people’s needs changed. This included reasonable adjustments which were used to encourage independence.

The service ensured arrangements for social activities met people’s individual needs and followed best practice guidance, so people could live as full a life as possible. The service had found out what people had done in the past and evaluated whether it could accommodate activities and made them happen.

The service worked closely with healthcare professionals and provided excellent end of life care. People experienced a comfortable, dignified and pain-free death. We saw feedback from relatives following end of life care was commendable. Staff had the specific skills to understand and meet the needs of people and their families in relation to emotional support and the practical assistance they need at the end of the person’s life. Records showed staff had attended end of life care training. Staff told us they were supported by the management team with empathy and understanding.

The provider’s vision and values put people at the heart of the service. These were centred around people having a sense of purpose and of belonging, to live well, and to find enjoyment. This was supported by ensuring people had choice on how they wanted to spend their time and with whom. They were developed with people and staff in meaningful and creative ways and were owned by everyone. The registered manager provided exceptional leadership and had developed a dedicated staff team who were committed to the vision and values of the service. The provider had effective quality assurance systems in place which were used to drive improvement.

People living at Churchfields told us they received safe care from skilled and knowledgeable staff. Staff knew how to identify and report any concerns. The provider had safe recruitment and selection processes in place.

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely, and people received

Inspection areas

Safe

Good

Updated 28 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 28 March 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 28 March 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.