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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 17 May 2019

About the service: Supporting Care is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people and younger disabled adults. At the time of the inspection they were supporting 67 people in the London Boroughs of Camden, Tower Hamlets and Westminster.

People’s experience of using this service:

People and their relatives felt listened to and were actively encouraged to be involved in their care and support. People told us the provider supported them to help them meet their needs.

People and their relatives were positive about the kind and caring attitude of the staff that supported them. One person said, “I have recommended the service because of the experience I have had with them. Personally, psychologically and attitude wise, they’ve been positive.”

Some people were able to communicate with staff in their own language which helped them to understand information related to their care and support.

People felt safe using the service and staff were aware of their safeguarding responsibilities. Health and social care professionals were confident the provider would respond proactively to any concerns.

The provider worked closely with a range of health and social care professionals to ensure people received effective support and informed them if they had any concerns.

There was an open and honest culture across the service and people and their relatives felt comfortable approaching the management team if they had any concerns. Staff felt supported in their role and were given advice and guidance to follow best practice to provide good care.

Rating at last inspection: At the last inspection the service was rated Good. (Report published 14 September 2016).

Why we inspected: This was a planned comprehensive inspection based on the outcome of the previous inspection. We had been in regular contact with the provider to monitor the size of the service.

Follow up: We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 17 May 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 17 May 2019

The service improved to Good.

Details are in our Effective findings below.

Caring

Good

Updated 17 May 2019

The service remained Caring.

Details are in our Caring findings below.

Responsive

Good

Updated 17 May 2019

The service remained Responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 17 May 2019

The service remained Well-led.

Details are in our Well-led findings below.