We considered the findings of our inspection to answer questions we always ask:
Is the service caring?
Is the service responsive?
Is the service safe?
Is the service effective?
Is the service well led?
This is a summary of what we found:
People we spoke with told us they liked living at the home. They said they were satisfied with the care and support they received and told us that they were involved in the meetings and had access to other agencies.
We found the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
People who used the service told us they received their medicines when they needed them.
We found the home to be clean, tidy and free from any offensive odours.
We found that the service worked well with other agencies and people who used the service were supported to access health care appointments.
We found there may not be enough qualified, skilled and experienced staff to meet people's needs. People who used the service told us that they liked the staff .
We found that arrangements were in place to ensure staff would receive appropriate professional development.
We found that there was a comprehensive system in place to monitor the quality of the service. There was evidence that learning from incidents took place.
Comments included "All the staff are ok", "Like all the staff" and "Like it here."
More negative comments included "Quite a lot of things go wrong", "Not happy here" and "Haven't had any room checks yet."
When asked about the environment and catering facilities there were also mixed answers. Comments included "Have my own bedroom key", Staff say they don't clean its not in their job description", "Only get enough shopping for one week" and "Repair jobs don't get done."
We asked people using the service how they contacted the manager and senior staff. They told us they attended meetings to discuss their care needs and sneior staff could be contacted by telephone and by e-mail. They told us senior staff took a long time to return calls after messages were left but that they always attended meetings.