The Care Quality Commission
  • Care Home
  • Care home

Archived: Sapphire House

150 Grimsby Road, Cleethorpes, Lincolnshire, DN35 7DL (01472) 699804

Provided and run by:
Carmand Ltd

All Inspections

28 January and 18 February 2014

During an inspection looking at part of the service

We found that improvements had been made to the environment to ensure people were protected from the risk of excessive hot water temperatures.

We found that staffing provision had improved and that people who used the service were cared for by a consistent group of staff. The people who used the service told us they were mostly satisfied with the staff and care provided.

The provider had failed to ensure that staff had adequate training to meet peoples' complex needs safely.

The provider had failed to notify the Commission of incidents reported to the police and incidents of possible abuse and allegations of abuse.

15, 24, 29 July 2013

During a routine inspection

We conducted this inspection over a number days to facilitate a site visit and a visit to the organisation's head office to look at centrally held records. We also arranged additional time to speak to staff.

People we spoke with told us they liked living at the home. They said that they were involved in the meetings and had access to other agencies.

We found the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found the home to be clean, tidy and free from any offensive odours but there were some shortfalls in the environment which impacted on people's safety.

We found that the service worked well with other agencies and people who used the service were supported to access health care appointments.

We found there may not be enough qualified, skilled and experienced staff to meet people's needs. People who used the service told us that they liked the permanent staff but that they received an inconsistent staff group.

We found that arrangements were in place to ensure staff would receive appropriate professional development.

We found that there was a comprehensive system in place to monitor the quality of the service. There was evidence that learning from incidents took place.

13 June 2012

During an inspection looking at part of the service

At the time of our inspection, people were either out on visits or preferred to remain in their room. One person introduced themselves but did not wish to speak about their care. We observed interactions with members of staff regarding the purchase of personal goods and noted how this was carried out, including suggesting a period of reflection and further discussion. Notes from meetings with residents indicated general satisfaction with their care and the home also operated a suggestions box that could only be accessed by the general manager.

21 February 2012

During an inspection in response to concerns

As part of our inspection we spoke with a number of people who use the service. They gave us both negative and positive comments about the service.

Comments included "All the staff are ok", "Like all the staff" and "Like it here."

More negative comments included "Quite a lot of things go wrong", "Not happy here" and "Haven't had any room checks yet."

When asked about the environment and catering facilities there were also mixed answers. Comments included "Have my own bedroom key", Staff say they don't clean its not in their job description", "Only get enough shopping for one week" and "Repair jobs don't get done."

We asked people using the service how they contacted the manager and senior staff. They told us they attended meetings to discuss their care needs and they could contact senior staff by telephone and by e-mail. They told us senior staff took a long time to return calls after messages were left but that they always attended meetings.

13 September 2011

During an inspection looking at part of the service

People using the service told us they like living in this house and feel supported by staff and the people they live with.They feel that everyone helps each other in the house and are happy living together.They told us they like going to events outside the house such as the pub and the bookmakers.

13 July 2011

During an inspection in response to concerns

People living in the service told us they were helped to go to local GP and hospital appointments by staff. They told us they could take part in community events and staff assisted them to access local shops and entertainments. The food was suitable to their needs and they were able to have take away food brought into the house but felt meal times were inflexible. They contribute financially to the food, cleaning and utility bills. People told us they were happy with the staff currently looking after them