The Care Quality Commission
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Home Instead Senior Care

Overall: Good read more about inspection ratings

The North Colchester Business Centre, Office No. 14 & 15, 340 The Crescent, Colchester, Essex, CO4 9AD (01206) 848427

Provided and run by:
J M Price Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Date of Assessment: 9 December 2025 to 23 December 2025. Home Instead-Colchester is a domiciliary care service registered to provide personal care to individuals living in their own homes. At the time of our assessment there were 34 people receiving a regulated activity. The Care Quality Commission (CQC) only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene. Where the service does provide personal care, we also consider any wider social care provided during our assessment. At this assessment we looked at all the key questions and all the quality statements. At our last inspection we rated this service a good.

At this inspection we found Home Instead-Colchester offered a good, consistent service to people. The provider demonstrated strong leadership, governance, and a proactive safety culture built on openness and honesty. Systems were in place to monitor incidents, complaints, and risks, with lessons learned shared with staff. Safeguarding was prioritised, and staff were trained and confident in raising concerns. Safe environments were maintained through clear risk assessment documentation and policies, supported by sufficient, skilled staffing and robust recruitment processes. Infection prevention and control measures were in place, and medicines management was safe and frequently audited. Care delivery was effective, evidence-based, and regularly reviewed, with ongoing collaboration across teams and external professionals to ensure continuity. Outcomes were monitored to drive improvement.

During this assessment we spoke with 5 staff and 10 people and their relatives. We also included speaking to the registered manager and nominated individual. We reviewed documentation including policies, care records, training records, recruitment files, governance records, and procedures.

The service worked in partnership with people, families, and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work, and we found there was a shared ethos of kindness and compassion amongst the care team. Care plans were person centred and clear for staff to follow.

Staff wellbeing and development was prioritised. Staff were well supported in their role and felt valued. Staff had access to opportunities to develop their skills and knowledge.

7 September 2017

During a routine inspection

Home Instead Senior Care offers personal care and support to people in their own homes. In addition to providing personal care, Home Instead Senior Care also provides a companionship service which supports people with activities and help with domestic duties. This element of the service, although provided by Home Instead Senior Care would not need to be registered with the Commission if this was their sole purpose.

We focussed our inspection on the people in receipt of personal care only. On the day of our inspection there were 54 people using the service, 36 of which received personal care.

There is a registered manager at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

The registered manager obtained people’s views about the service they received. Audits were used to review the effectiveness of the service and covered most of the key aspects of service delivery. We have made a recommendation about this.

Staff were given an induction when they started work at the service and had access to a range of training to provide them with the level of skills and knowledge to deliver care efficiently and were supported to completed higher-level qualifications.

Care plans were person centred and detailed. People were involved with care planning and staff knew people well and were aware of their personal histories. Positive relationships had developed between people and the staff that supported them.

Relevant recruitment checks had been carried out before people started work. Systems and processes were in place to ensure there were sufficient numbers of staff employed to meet people's needs.

The registered manager and staff understood their responsibilities in terms of safeguarding people from abuse and managing risk. People were supported with their medicines by staff that were trained and assessed as competent to give medicines safely.

People's consent was gained before care was provided and the requirements of the Mental Capacity Act 2005 were met. People were supported to consume food and drink of their choice and staff worked well with people and health care professionals, to ensure people maximised their health and wellbeing.

Information included guidance for staff so they could follow a structured approach to recognise and manage people’ health conditions and behaviour.

People had positive relationships with their care workers and were confident in the service. There was a strong value base to ensure workers were caring and compassionate. People who used the service felt they were treated with kindness and said their privacy and dignity was respected.