Archived: The Glenfield Project

A representative of the provider and the registered manager told us how they worked with other agencies for the benefit of the children, young people and their families in order to promote consistency of care through the sharing of information. Parents of children and young people using the service told us they had regular reviews of their child's support packages and that other agencies attended the reviews on some occasions.

We asked parents for their views about the support workers who provided care and support to their children. People's comments included: 'They have a fantastic attitude, they know my son very well and they (staff) have a very good attitude.' And 'I've built up good relationships with the support workers; they all know exactly what they're doing.'

We spoke with 5 members of staff, which included 3 team leaders and 2 support workers. Staff told us they were supported by the provider by their taking part in supervisions with their line manager and through their attendance at team meetings. All staff had a comprehensive training package which enabled them to support the children and young people well, which included training in specialised areas, which were related to the individual needs of the children and young people.

We found that there were systems in place to monitor the quality of the service and make improvements where required.

We found the provider ensured staff had the proper skills and experience to deliver the care required by people using the service. They also carried out regular audits to ensure the service met the needs of people and that support plans evolved as the needs of people changed.