Agape Care Solutions

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We received positive feedback from people and their relatives about staff. One relative said, “[Carer] is so good, so kind to [person]. All of them are very lovely, smiley, aware of what [person] likes and does not like. They took time to build the lovely relationship. They are brilliant, all the carers.” Another relative told us staff were, “Very good, all very pleasant and communication is good.” A health and social care professional said staff were, “Caring, careful and communicating well.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans and risk assessments were detailed, personalised and regularly reviewed. They included people’s preferences, risks and how they wanted to be supported. Relatives told us staff knew what people liked. A health and social care professional told us, “They are very person centred and listen to what the person says or respond to the persons behaviour. They do not rush to judgements about people.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Peoples care plans detailed their preferences, interests, routines, histories and people important to them. Relatives told us people were supported retain their independence and make choices. A relative said, “They try to encourage [person] to do things. They ask them where they want to go and other things. They are really fantastic.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives told us people were supported to contact health and social care professionals. Staff knew who to report concerns to and said they worked regularly with health and social care professionals. The provider had a system in place to record all communication with health and social care professionals, ensuring information was kept centrally and was accessible to staff.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported and appreciated. One staff member said management was, “Always assisting with the best ways to deliver the best service, paying attention to individual worker challenges, issues and requests.” Another staff member told us there was, “Staff recognition, for example, carer of the month, baby and condolence contributions. Team building activities for example, the Asia night and Christmas parties.” The staff had access to external mental health and wellbeing support.